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Returns Policy

Don’t like your Pleasant Decor items? No problem!

Let us know within 30 days of receiving your purchase and we’ll offer you easy return .

We understand that sometimes returns are necessary, and we want to make the process as smooth as possible for you. Please follow these clear instructions for returns:

1. Eligibility for Returns:

  • Items must be returned within 30 days from the date of delivery.
  • The product must be unused, in its original condition, and in the original packaging.
  • Custom-made or personalized items may not be eligible for returns, except in the case of manufacturing defects or damages during transit.

2. Shipping Your Return:

  • Ship the package to the address provided by our customer support team.
  • We recommend using a trackable and insured shipping method to ensure safe delivery.

3. Processing and Refund:

  • Once we receive your return, our team will inspect the item(s) to ensure they meet the eligibility criteria.
  • If the return is approved, we will process your refund within 7 to 10 business days.
  • Refunds will be issued to the original payment method used during the purchase.

Please note that processing timelines may vary depending on your payment provider and may take additional time to appear on your account.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. All returns must be shipped out within 7 days after return approval. Items sent back to us without first requesting a return will not be accepted.

For any further assistance or inquiries regarding returns, please feel free to contact our customer support team.

We strive to provide excellent service and ensure that your shopping experience with PleasantDecor.com remains enjoyable. Thank you for choosing us for your home decor needs!

Full details below:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):

– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery

RETURNS EXCEPTIONS: We are unable to accept returns for:

  • Products that are clearly marked non-returnable on the Product Detail Page
  • Products that have been installed
  • Products without the original packaging or not in their original condition
  • Custom orders, including those that are made-to-order or customized to your specifications.
  • Large quantities [More than 2] of the same product.
  • Heavy weight, mass quantities of same product.
  • Open-box or clearance items
  • Items not purchased from Pleasant Decor
  • Items not purchased by the original customer-original receipt required

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

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